Unified Communications for Engineers (UCEN)

Engineers werkzaam bij Cisco Select partners.

SMB Solution for Engineers (SMBSEN)

De training Unified Communications for Engineers richt zich op de implementatie/configuratie van de UC500 en Cisco CallManager Express. Om de implementatie uit te voeren is basiskennis van het Cisco IOS noodzakelijk. Dag 1 is voornamelijk hierop gericht. In de middag van dag 1 wordt tevens de basis van Voice over IP toegelicht. Op dag 2 staan de UC500 en de Callmanager Express centraal en wordt hands-on met de producten gewerkt. Op dag 3 wordt de Unified Communications Manager Business Edition behandeld en wordt het product aan de hand van een demo voorgesteld. De training Unified Communications for Engineers is gebaseerd op de Introduction Implementing Cisco Unified Communications (IIUC) training, die onderdeel uitmaakt van de Express Unified Communications specialisatie. De opgebouwde kennis is daardoor een opstap naar Express Unified Communications.

Dag 1: Cisco & Voice fundamentals

• Starting up a router (ICND1)
• Hands-on: basic set-up of a Cisco device
  • IP Addresses
  • Enable SSH access
  • Set up passwords
  • Default commands (exec-timeout, no ip domain-lookup, service password-encryption, etc.)
• Network Environment Management (ICND1 – Module 6)
• VoIP fundamentals (module 3 – IIUC part 1)
  • Codecs (G.711, G.729, iLBC)
  • Signalling (SIP, SCCP, H323, MGCP)
  • Voice VLANs
  • QoS

Dag 2: SBCS Implementation (IIUC part 1)

• Introducing the Smart Business Communication System
  • Overview
  • UC500
  • Catalyst Express Switches
  • IP Phones & Telephony features
  • Security
  • Wireless
  • Cisco Configuration Assistant
  • Smart Assist
• Implementing Voice Features
  • Cisco Configuration Assistant
  • Configuring Voice features
• Implementing additional features
  • Port Settings
  • Security
  • VLANs
  • Wireless
  • Routing & Internet connectivity
  • DHCP Services
  • Voicemail configuration
• Maintaining the SBCS
  • Monitoring
  • Saving/backing up configurations
• Introducing the Unified Communications Manager Express and Unity Express
• Configuring ephones and ephone-dns
• Configuring UCME to support end-points
• Implementing basic voice features
  • Music on Hold
  • Call Forwarding
  • Call Transfer
  • Call Park
  • Intercom/paging
  • Call Pickup
  • Call Blocking
  • Directory-settings
  • Voicemail access and basic configuration
• Product overview/comparison UC500/UCME

Dag 3: The Cisco Unified Communications Manager Business Edition

• Introducing the CUCMBE edition
  • Product Positioning
  • Supported Platforms
  • Network Requirements
• Product overview/comparison CME/CUCMBE
• CUCMBE and Unified Communications Demo