Introducing Cisco Voice and Unified Communications Administration (ICOMM 8)

The primary audience for this course is as follows:

• Network administrators and network engineers
• CCNA Voice candidates

The secondary audience for this course is as follows:

• Systems engineers

This course is part of the following certification(s):

• Cisco Certified Network Associate Voice (CCNA Voice)

The knowledge and skills that a learner must have before attending this course are as follows:

• Working knowledge of converged voice and data networks
• Basic knowledge of Cisco IOS gateways
• Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Upon completion of this course the student will be able to:

• Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
• Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence
• Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications
• Describe how to maintain a Cisco Unified Communications solution

Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.

This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

Module 1: Overview of Cisco Unified Communications Solutions
Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.

Module 2: Overview of Administrator and End-User Interfaces
Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.

Module 3: Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Module 4: Endpoint and End User Administration
Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Module 5: Enablement of End User Telephony and Mobility Features
Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Module 6: Enablement of Cisco Unity Connection and Cisco Unified Presence
Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.

Module 7: Cisco Unified Communications Solutions Maintenance
Describe how to maintain a Cisco Unified Communications solution.