Course Overview
The course covers topics and techniques for troubleshooting AudioCodes SBC using Syslog and other tools. This is a lab-oriented class designed to help you gain troubleshooting experience before attending more advanced courses. You will debug an Enterprise SBC (E-SBC) environment using the Demo lab system and simulated case logs.
Prerequisites
ACA Certification
Course Objectives
Emphasis is placed on diagnostic tools and troubleshooting strategies to help students become self-sufficient in the use and support of AudioCodes SBC products.
On completion of the course, students will be able to:
- Be familiar with Basic analysis of the Debugging tools inputs
- Use AudioCodes testing tool
- Perform Basic SBC Faults troubleshooting
Course Content
AudioCodes SBC Application Brief Review
- Lab 1 – SBC Interworking
- Debugging Tools Part 1
- Lab 2 – Troubleshooting Generic related issues
- Classification process
- Lab 3 – Troubleshooting Classification related issues
- Routing Process
- Lab 4 – Troubleshooting Routing related issues
- Media Handling
- Lab 5 – Troubleshooting Media related issues
- Testing Tools: Test Calls
- Lab 6 – Test Calls Usage with Media Handling
- Message Manipulation
- Lab 7 – Troubleshooting Manipulation related issues
- Debugging Tools Part 2
- Debugging Tools Part 3
- Lab 8 – Debug Recording usage
- Lab 9 – Core Dump