Course Overview
The Cisco® Acano Certified Engineer 1 course is an instructor-led, lab-based, hands-on course offered by Cisco Learning Services. This course is designed to establish a minimum level of knowledge and competency among Acano resale and installation partners that will enable them to install, troubleshoot, maintain, and operate Acano servers for their customers.
Who should attend
This course is designed for technical professionals who need to know how to deploy Acano servers. The primary audience for this course includes:
- Systems engineers
- Technical support personnel
- Channel partners and resellers
Prerequisites
Cisco recommends that you have the following prerequisite knowledge and skills:
- Previous experience with collaboration solutions
Course Objectives
At the end of the course, you should be able to:
- Install and configure a single-server Acano solution inside the enterprise
- Install and configure a two-server Acano solution that extends access to outside the firewall and links to other internal Cisco Unified Communications applications
- Use the tools provided for troubleshooting
- Install and configure a redundant Acano solution that extends access to outside the firewall and links to other internal Unified Communications applications
Course Content
Module 1: Acano Single-Server Solution
Lesson 1: Describing the Acano Solution
- Describe three ways to deploy Acano servers in an enterprise
- List six functionalities that Acano brings to Unified Communications networks
- Describe the basic functionality of the call bridge, XMPP server, web bridge, and TURN server components deployed on an Acano server
- Discuss the call flow of a single-server solution
Lesson 2: Installing Acano Servers
- Describe the hardware needed to install an Acano-manufactured server into a four-post data rack
- Describe the steps to initially configure or recover an admin password on the Acano server
- Add an administrator password to the Acano server’s multichassis multilink PPP (MMP) interface
Lesson 3: Configuring the Web Admin
- List three configurations that can be accessed on the web administrator
- Discuss the reason for using ports other than 443 to access the web admin with HTTPS
- Describe how to activate the web admin
Lesson 4: Configuring the Call Bridge
- Transfer both the public certificate and private key to the Acano call bridge
- Transfer a public certificate and private key to the Acano web admin
- Assign a listening port to the Acano call bridge
- Configure a syslog server for the Acano call bridge
Lesson 5: Configuring the XMPP Server
- Describe the Extensible Messaging and Presence Protocol (XMPP)
- Verify that prerequisite DNS SRV records have been created in the local DNS server to support Acano server operations
- Assign a listening port to the Acano XMPP server
- Configure the Acano XMPP server for secure communication with the Acano call bridge
- Enable the XMPP server
Lesson 6: Configuring the Web Bridge
- Enable a listening port for the Acano web bridge so that the Acano web bridge operation does not interfere with the Acano web admin operations
- Add the call bridge’s public certificate to the Acano web bridge’s trust store
- Enable the Acano web bridge with HTTP redirect capabilities
Lesson 7: Additional Services
- Describe the role of the Traversal Using Relays around NAT (TURN) server
- Describe the role of the load balancer
- Describe the role of the trunk
Module 2: Firewall Traversal and Unified Communications Application Integration
Lesson 1: Deploying TURN Services
- Discuss the call flow of a two-server solution
- Assign a listening port to the Acano TURN server
- Configure the Acano TURN server’s client IP address (public)
- Configure the Acano TURN credentials and realm
- Enable the Acano TURN server
Lesson 2: Traversing Firewalls
- Deploy the web admin, call bridge, XMPP server, web bridge, TURN server, load balancer, and trunk services on two servers
Lesson 3: Integrating Unified Communications Platforms
- Discuss the call flow of a Unified Communications integrated server solution
- Create a SIP neighbor zone from a Cisco Video Communication Server (VCS) to the Acano call bridge
- Create a SIP trunk from a Cisco Unified Communications Manager (UCM) to the Acano call bridge
- Create a trusted SIP trunk from Microsoft Lync to the Acano call bridge
- Create outbound call rules from the Acano call bridge to the Cisco VCS
- Create outbound call rules from the Acano call bridge to the Cisco UCM
- Create outbound call rules from the Acano call bridge to the Lync server
- Create inbound call-matching rules on the Acano call bridge
Module 3: Resilient Acano Configuration
Lesson 1: Deploying a Resilient Acano Solution
- Discuss the call flow of a resilient server solution
- Configure a space database cluster in an Acano solution
- Deploy a call bridge cluster in an Acano solution
- Configure a load balancer in an Acano solution
- Deploy multiple XMPP servers in an Acano solution
Module 4: Troubleshooting Skills
Lesson 1: Using Troubleshooting Tools
- Define the five call detail record (CDR) types and the information contained in each
- Capture server configuration files (.json), crash log files, media and application .dmp files, client crash files, and client diagnostic logs
- Employ the MMP tools to identify Acano solution issues, including public key infrastructure (PKI), DNS lookup, ping, and service status
- Identify common issues for end users using the Acano solution