Acano Certified Operator (ACO)

Module 1: Acano Operation

You should be able to operate the Acano apps and Acano WebRTC client after completing the 4-hour class, which also includes these objectives:

• Describe the main features of the Acano solution
• Describe the relationship between Lightweight Directory Access Protocol (LDAP), and the Acano server and the Acano apps
• Locate documentation on the Acano website
• Locate specific information from the documentation using the Acano website
• Download the appropriate Acano app from the Acano website
• Describe the differences between the Acano apps for Windows, Mac, and iOS operating systems
• Describe the difference between the Acano apps and the GoAcano apps
• Log in to the Acano app
• Make a call into an existing space using the Acano app
• Describe the difference between a space and a point-to-point call
• Use chat in a team space using the Acano app
• Create a team space using the Acano app
• View and share presentations in a team space using the Acano app
• Manage audio, video, and presentations in a team space using the Acano app
• Manage access to spaces and best practice when holding multiple meetings
• Describe how to transfer all or part of a call to an iOS device, Mac, or PC
• Describe the differences between browser support for Chrome and other browsers
• Create an invitation to a space from the Acano app
• Join a space as a guest from the WebRTC client using an invitation
• Log in to the WebRTC client
• Describe when to use the Back button in the browser
• Connect to a space from the WebRTC client
• Use chat in a space from the WebRTC client
• Create a team space from the WebRTC client
• Describe how to join a space from a telepresence system
• Describe how to use the telepresence system keypad to change layouts in a space
• Describe how to use the telepresence system keypad to lock and unlock spaces
• Describe how to use the telepresence system keypad to mute and unmute all participants in a space
• Describe how to call a telepresence system from an Acano app or WebRTC client
• Describe how to join a space from a Skype for Business endpoint
• Describe how to call a Skype for Business system from an Acano app or WebRTC client

Module 2: Troubleshooting Tools

After completing the 4-hour class, you should be able to use troubleshooting techniques and tools to assist end users with Acano apps related issues, including the following:

• Access the FAQs for users on the Acano website
• Access the FAQs for administrators on the Acano website
• Download the troubleshooter for Acano apps, WebRTC, and SIP endpoints from the Acano website
• Describe the ClickOnce windows smart client application
• Confirm the ClickOnce installation of the Uniform Resource Identifier (URI)
• Add a site to a trusted site list in a browser
• Check operating system and web browser compliance with ClickOnce and the Acano Windows app
• Check operating system requirements for the Acano MSI Installer
• Check operating system requirements for the Acano OS and iOS X installer
• Describe how to resolve Domain Name System (DNS) records with the app
• Describe possible certificate errors and restorative action required to remove them
• Describe how to view the event log with access to the Acano server
• Change the camera, speakers, and microphone used by the Acano apps
• Confirm a WebRTC client has access to a local camera, speakers, and microphone
• Describe how network conditions affects video and audio quality
• Describe how bandwidth can be adjusted at the app to reduce network-related issues
• Diagnose and fix an audio issue caused by microphones being muted or speaker volumes not set
• Diagnose and fix an audio issue caused by cameras being switched off, video disabled, or lens covers closed
• Describe how room environments can affect call quality
• Describe where to find a list of information required by support for different faults
• Describe how to create a diagnostic log from the Acano apps
• Describe where fault logs are sent when an end user takes a diagnostic log from the settings menu
• Describe where fault logs are sent when an end user is prompted to create a diagnostic log
• Use Chrome to confirm that WebRTC capabilities are working
• Download the apps folders from a Mac and PC to send to support
• Take a Wireshark trace from a device
• Download an app failure file from a device after an unexpected software restart
• Review an app-side diagnostic log for audio and video information