Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

 

Who Should Attend

  • The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
  • Managers overseeing UCCE deployments

Certifications

This course is part of the following Certifications:

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways:
  • Basic understanding of contact center operations

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Follow On Courses

Course Content

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Online training

Duur 5 dagen

Klassikale training

Duur 5 dagen

Beschikbare data

Trainingen gemarkeerd met het groene blad zijn FLEX-trainingen: trainingen die zowel klassikaal als online gevolgd kunnen worden. Je kiest zelf de gewenste leervorm.
Engels
1 uur tijdsverschil
15-02-2021 ― 19-02-2021 Online training Dit is een FLEX-training in het Engels.
Tijdzone: GMT
14-06-2021 ― 18-06-2021 Online training Dit is een FLEX-training in het Engels.
Tijdzone: BST
Trainingen gemarkeerd met het groene blad zijn FLEX-trainingen: trainingen die zowel klassikaal als online gevolgd kunnen worden. Je kiest zelf de gewenste leervorm.
Nederland

Op dit moment is deze training in dit land niet beschikbaar in het open rooster. De kans is echter groot dat wij u toch een passende oplossing kunnen bieden. Wij horen graag wat uw specifieke wensen zijn.  U bereikt ons via 030 658 2131 of info@flane.nl. We helpen u graag!

FLEX-trainingen

Een FLEX-training is een Engelstalige training die plaatsvindt in één van de Fast Lane-trainingscentra in Europa en die online gevolgd kan worden vanaf uw eigen locatie. Bekijk hieronder alle beschikbare FLEX-data.

15-02-2021 ― 19-02-2021 Online training Dit is een FLEX-training in het Engels.   Tijdzone: Europe/London boek direct