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Deploying Cisco Unified Intelligence Center (DUIC)

Cursusbeschrijving Beschikbare data Gedetailleerde cursusinhoud
 

Who Should Attend

The primary audiences for this course are as follows:

  • Cisco customers
  • Cisco technology partners
  • Cisco employees

Prerequisites

The knowledge and skills that you should have before attending this course are as follows:

  • A working knowledge of Unified Contact Center Enterprise is desired.
  • A working knowledge of contact center operations is desirable.

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

Course Content

The Deploying Cisco Unified Intelligence Center (DUIC) v1.1 course is a three-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families

Klassikale training

Duur 3 dagen

Prijs (excl. BTW)
  • Nederland: 2.495,- €
  • België: 2.495,- €
 
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Nederland

Op dit moment is deze training in dit land niet beschikbaar in het open rooster. De kans is echter groot dat wij u toch een passende oplossing kunnen bieden. Wij horen graag wat uw specifieke wensen zijn.  U bereikt ons via 030 658 2131 of info@flane.nl. We helpen u graag!

Europa
Litouwen
20-11-2019 - 22-11-2019 Vilnius Taal: Engels boek direct
Tsjechië
23-10-2019 - 25-10-2019 Praag Taal: Engels boek direct