Who should attend
This course is designed to give participants an in-depth introduction to Cisco Hosted Collaboration Service (HCS), its features, capabilities and components either as a single course or in preparation for intermediate level courses. Targeted roles include:
- System engineers
- Technical support personnel
- Channel partners and resellers
- Partner sales executives
Prerequisites
Cisco recommends that you have the following prerequisite knowledge and skills:
- Knowledge of Cisco Unified Communications Manager functionality
- Recommended courses: !Cisco Unified Communications Manager Foundation (UCMF) and !Configuring the Cisco Nexus Data Center (CCNDC)
Course Objectives
By completing this course, you should be able to describe:
- The overall HCS capabilities and deployment modules
- The HCS aggregation layer function and components for both local and central breakout
- The service fulfillment layer function and components including Hosted Collaboration Mediation Fulfillment and Cisco Unified Communications Domain Manager
- Endpoint and conferencing options available to HCS customers including on premise and cloud based Collaboration Meeting Rooms (CMR)
- The role of Cisco Prime™ Collaboration Assurance and Hosted Collaboration Mediation Fulfillment in monitoring and reporting on an HCS environment
Course Content
The Hosted Collaboration Service Foundation (HCSF) course is a virtual instructor-led, lab-based, hands-on course offered by Cisco® Learning Services. This course focuses on the entire Cisco Hosted Collaboration Service environment and introduces participants to the roles of the data center, aggregation, fulfillment, and application architecture.