Cisco Certified Support Technician – Networking (CCSTN) – Outline

Detailed Course Outline

Computer Hardware Basic

  • Personal computers
  • Laptops
  • Other mobile devices.

Operating System Basics

  • Windows operating system
  • Linux overview
  • Mobile devices connectivity
  • Mobile operating systems and security.

Network Basics

  • Communication in a Connected World
  • Network Components
  • Wireless and Mobile Networks
  • Build a Home Network
  • Communication Principles
  • Network Media.
  • The Internet Protocol
  • IP v4 and Network Segmentation
  • IP v6 and Network Segmentation
  • Dynamic Addressing with DHCP
  • Gateways and other Devices
  • The ARP process
  • Routing between Networks
  • TCP and UDP
  • Application Layer Services
  • Network Testing Utilities.
  • IPv4 Addressing
  • IPv6 Addressing
  • ICMP
  • Transport Layer
  • Application Layer
  • Networking Security Fundamentals.

Introduction to Cybersecurity

  • Introduction to Cyber security
  • Attacks, concepts and techniques
  • Protecting your data and privacy
  • Protecting the organization.

Introduction to Modern AI

  • Introduction to modern AI
  • Machine translation
  • Chatbots overview
  • Generative AI.
  • Networking Security Fundamentals.

Microsoft Teams

  • Teams en kanalen
  • Chat
  • Bestanden delen
  • Vergaderen.

Windows 11 Installatie en Configuratie

  • Windows 11 installatie
  • Windows 11 configuratie.

Networking Devices and Initial Configuration

  • Network Design
  • Cloud and Virtualization
  • Number Systems
  • Ethernet Switching
  • Network Layer
  • IPv4 Address structure
  • Address Resolution
  • IP Addressing Services
  • Transport Layer
  • The Cisco IOS Command Line
  • Build a Small Cisco Network
  • ICMP.

Network Addressing and Basic Troubleshooting

  • Physical Layer
  • Data Link Layer
  • Routing at the Network Layer
  • IPv6 Addressing
  • IPv6 Neighbor Discovery
  • Cisco Switches and Routers
  • Troubleshoot Common network Issues

Network Support and Security

  • Network Support
  • Cybersecurity Threats, Vulnerabilities, and Attacks
  • Network Security.

Introductie ITIL

  • Wat is ITIL
  • De kernconcepten van ITIL
  • ITIL in de praktijk: processen en rollen

Certificaten

De trainingen leiden op voor de volgende certificaten:

  • Computer Hardware Basics
  • Operating System Basics
  • Introduction to Cybersecurity
  • Network Basics
  • Networking Devices and Initial Configuration
  • Network Addressing and Basic Troubleshooting
  • Network Support and Security
  • IT Customer Support Basics
  • Cisco Certified Support Technician - Networking