Supporting IP Office Platform Release 11 (78200V)


Course Overview

This virtual instructor led course is designed for individuals responsible for the day-to-day operation and supporting an IP Office™ Platform solution.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises

This course is recommended for students preparing to take the ACSS-3000


Recommended knowledge:

  • Intermediate knowledge of Voice over IP (VOIP) technology.
  • Intermediate knowledge of Session Internet Protocol (SIP)
  • AIPS-4000 IP Office™ Platform credential

Course Objectives

Key objectives for this offer include the ability to:

  • Identify the disciplines of problem analysis, hypothesis development & testing, remediation and prevention.
  • Break down the stages associated with the 8 disciplines of problem solving.
  • Given multiple scenarios, analyze the problem and collect data
  • Apply the troubleshooting methodology to solve a Core scenario problem
  • Recreate the problem using Avaya IP Office Client Applications
  • Trace calls with the IP Office monitor, system status application and Wireshark
  • Identify and prepare log files for troubleshooting analyses
  • Practice the use of knowledgebase articles to solve issues

Price & Delivery methods

Online Training

3 days

  • US$ 1,650.—
Classroom Training

3 days

  • The Netherlands: US$ 1,650.—

Currently there are no training dates scheduled for this course.