Supporting IP Office Platform Release 11 (78200V)


Course Overview

This virtual instructor led course is designed for individuals responsible for the day-to-day operation and supporting an IP Office™ Platform solution.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises

This course is recommended for students preparing to take the ACSS-3000


Recommended knowledge:

  • Intermediate knowledge of Voice over IP (VOIP) technology.
  • Intermediate knowledge of Session Internet Protocol (SIP)
  • AIPS-4000 IP Office™ Platform credential

Course Objectives

Key objectives for this offer include the ability to:

  • Identify the disciplines of problem analysis, hypothesis development & testing, remediation and prevention.
  • Break down the stages associated with the 8 disciplines of problem solving.
  • Given multiple scenarios, analyze the problem and collect data
  • Apply the troubleshooting methodology to solve a Core scenario problem
  • Recreate the problem using Avaya IP Office Client Applications
  • Trace calls with the IP Office monitor, system status application and Wireshark
  • Identify and prepare log files for troubleshooting analyses
  • Practice the use of knowledgebase articles to solve issues

Prijs & Delivery methods

Online training

3 dagen

  • US$ 1.650,–
Klassikale training

3 dagen

  • Nederland: US$ 1.650,–

Op dit moment is deze training niet beschikbaar in het open rooster. De kans is echter groot dat wij u toch een passende oplossing kunnen bieden. Wij horen graag wat uw specifieke wensen zijn. U bereikt ons via 030 658 2131 of We helpen u graag!