Cisco Customer Success Manager (DTCSM)

 

Course Overview

The Cisco Customer Success Manager (DTCSM) v2.1 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.

This course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco® Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification.

Who should attend

  • Individuals preparing for the Cisco Customer Success Manager Specialist certification
  • Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology

Prerequisites

This course has no formal prerequisites, but we recommend that you have:

  • Experience with and interest in working with customers to determine, measure, and deliver business outcomes through the implementation of technology
  • Time spent in a customer facing role, including technical sales, system engineering, or similar will be especially helpful

Course Objectives

This course will help you:

  • Develop skills and knowledge around the increasingly crucial CSM role, which drives organizational and business outcomes from technology solutions in customer engagements
  • Understand key concepts and terminologies related to the CSM role
  • Prepare for the 820-605 CSM exam, which earns the Cisco Customer Success Manager Specialist certification

Price & Delivery methods

Online Training

Duration
3 days

Price (VAT excl.)
  • 2,200.— €
Classroom Training

Duration
3 days

Price (VAT excl.)
  • The Netherlands: 2,200.— €
  • Belgium: 2,200.— €

Schedule

Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.

English

Time zone: Central European Time (CET)   ±1 hour

Online Training Time zone: Central European Time (CET)
Online Training This is a FLEX course. Time zone: Central European Time (CET)
Online Training Time zone: Central European Time (CET)
Online Training Time zone: Central European Time (CET)
Online Training Time zone: British Summer Time (BST)
Online Training Time zone: Central European Summer Time (CEST)
Online Training This is a FLEX course. Time zone: Eastern European Summer Time (EEST)
Online Training This is a FLEX course. Time zone: Central European Summer Time (CEST)

6 hours difference

Online Training Time zone: UTC+8
Online Training Time zone: Central Daylight Time (CDT) Guaranteed To Run
Online Training Time zone: Central Daylight Time (CDT) Guaranteed To Run

7 hours difference

Online Training Time zone: UTC+8
Online Training Time zone: Central Daylight Time (CDT)
Online Training Time zone: Japan Standard Time (JST)
Online Training Time zone: Central Daylight Time (CDT) Guaranteed To Run
Online Training Time zone: Central Daylight Time (CDT) Guaranteed To Run
Online Training Time zone: Central Daylight Time (CDT) Guaranteed To Run
Online Training Time zone: Central Daylight Time (CDT) Guaranteed To Run
Online Training Time zone: Central Daylight Time (CDT) Guaranteed To Run
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8 hours difference

Online Training Time zone: Australian Eastern Standard Time (AEST)
This is a FLEX course, which is delivered both virtually and in the classroom.

Europe

Czech Republic

Online Training This is a FLEX course in English language.   Time zone: Europe/Prague Enroll

Romania

Online Training This is a FLEX course in English language.   Time zone: Europe/Bucharest Enroll

Slovenia

Online Training This is a FLEX course in English language.   Time zone: Europe/Ljubljana Enroll