Cisco Customer Success Manager (DTCSM)


Course Overview

The Cisco Customer Success Manager (DTCSM) v2.1 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.

This course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco® Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification.

Who Should Attend

  • Individuals preparing for the Cisco Customer Success Manager Specialist certification
  • Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology


This course has no formal prerequisites, but we recommend that you have:

  • Experience with and interest in working with customers to determine, measure, and deliver business outcomes through the implementation of technology
  • Time spent in a customer facing role, including technical sales, system engineering, or similar will be especially helpful

Course Objectives

This course will help you:

  • Develop skills and knowledge around the increasingly crucial CSM role, which drives organizational and business outcomes from technology solutions in customer engagements
  • Understand key concepts and terminologies related to the CSM role
  • Prepare for the 820-605 CSM exam, which earns the Cisco Customer Success Manager Specialist certification
Klassikale training

Duur 3 dagen

Prijs (excl. BTW)
  • Nederland: 2.200,- €
  • België: 2.200,- €
Klik op de plaats & boek online Beschikbare data
Trainingen gemarkeerd met het groene vinkje vinden gegarandeerd plaats. Fast Lane levert alle gegarandeerde trainingen uit, ongeacht het aantal ingeschreven studenten. Alleen in geval van overmacht of andere onverwachte gebeurtenissen, zoals ongelukken of ziekte van de docent, kan het voorkomen dat de training niet plaatsvindt.
23-03-2020 ― 25-03-2020 Gegarandeerd Utrecht boek direct
09-03-2020 ― 11-03-2020 Gegarandeerd Frankfurt Taal: Engels boek direct
21-04-2020 ― 23-04-2020 Berlijn Taal: Engels boek direct
26-05-2020 ― 28-05-2020 Düsseldorf Taal: Engels boek direct
07-07-2020 ― 09-07-2020 Garching Taal: Engels boek direct
12-05-2020 ― 14-05-2020 Kopenhagen Taal: Engels boek direct
17-03-2020 ― 19-03-2020 Helsinki Taal: Engels boek direct
13-05-2020 ― 15-05-2020 Parijs Taal: Engels boek direct
12-05-2020 ― 14-05-2020 Manchester boek direct
07-07-2020 ― 09-07-2020 Londen boek direct
09-06-2020 ― 11-06-2020 Dublin boek direct
19-05-2020 ― 21-05-2020 Vimercate Taal: Engels boek direct
26-05-2020 ― 28-05-2020 Wenen Taal: Engels boek direct
07-07-2020 ― 09-07-2020 Warschau Taal: Engels boek direct
22-04-2020 ― 24-04-2020 Stockholm Taal: Engels boek direct
10-03-2020 ― 12-03-2020 Wallisellen Taal: Engels boek direct
09-06-2020 ― 11-06-2020 Wallisellen, Zurich Taal: Engels boek direct
Verenigde Staten & Canada
Verenigde Staten
03-03-2020 ― 05-03-2020 Miami, FL boek direct
30-03-2020 ― 01-04-2020 Rosemont, IL boek direct
06-04-2020 ― 08-04-2020 Atlanta, GA boek direct
14-04-2020 ― 16-04-2020 Bellevue, WA boek direct
19-05-2020 ― 21-05-2020 Research Triangle Park, NC boek direct
02-06-2020 ― 04-06-2020 San Jose, CA boek direct
09-06-2020 ― 11-06-2020 Rosemont, IL boek direct
19-05-2020 ― 21-05-2020 Toronto, ON boek direct
10-03-2020 ― 12-03-2020 Buenos Aires Taal: Engels boek direct
11-03-2020 ― 13-03-2020 São Paolo Taal: Engels boek direct
15-04-2020 ― 17-04-2020 Bogotá Taal: Engels boek direct
Costa Rica
14-04-2020 ― 16-04-2020 San José Taal: Engels boek direct
Azië / Pacific
24-03-2020 ― 26-03-2020 Sydney boek direct
07-04-2020 ― 09-04-2020 Bengaluru boek direct
12-05-2020 ― 14-05-2020 Tokyo Taal: Engels boek direct
02-06-2020 ― 04-06-2020 Bangkok boek direct
Midden Oosten
05-05-2020 ― 07-05-2020 Netanya boek direct
Verenigde Arabische Emiraten
23-03-2020 ― 25-03-2020 Dubai Taal: Engels This course is being delivered by iTLS. boek direct
Zuid Afrika
05-05-2020 ― 07-05-2020 Johannesburg boek direct