Configure a Dynamics 365 customer experience solution (MB-280T04)

 

Course Overview

This learning path prepares you to complete the Dynamics 365 customer experience analyst challenge project and validate your skills. You should have already completed the following modules as part of the MB-280: Dynamics 365 Customer Experience Analyst course series. If you haven't, it's recommended that you take some time to complete these modules before beginning the challenge project.

Prerequisites

You should be familiar with the basic features of Dynamics 365 Sales and Dynamics 365 Customer Insights and how to configure them.

Course Content

  • Manage leads with Dynamics 365 Sales
  • Manage opportunities with Dynamics 365 Sales
  • Manage and organize your product catalog with Dynamics 365 Sales
  • Create emails in Dynamics 365 Customer Insights - Journeys
  • Build journeys with Dynamics 365 Customer Insights - Journeys
  • Challenge project - Configure a Dynamics 365 customer experience solution

Price & Delivery methods

Online Training Private

Duration
1 day

Price
  • on request
Dates and Booking
Enquire a date
Classroom Training Private

Duration
1 day

Price
  • on request
Dates and Booking
Enquire a date

Schedule

Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training. If you have any questions about our online courses, feel free to contact us via phone or Email anytime.
This is a FLEX course, which is delivered both virtually and in the classroom.

English

Time zone: Central European Summer Time (CEST)   ±1 hour

Online Training Time zone: British Summer Time (BST) Course Language: English

7 hours difference

Online Training Time zone: Central Standard Time (CST) Course Language: English
Online Training Time zone: Central Standard Time (CST) Course Language: English

9 hours difference

Online Training Time zone: Pacific Daylight Time (PDT) Course Language: English
Online Training Time zone: Pacific Daylight Time (PDT) Course Language: English
This is a FLEX course, which is delivered both virtually and in the classroom.

Europe

Switzerland

 Zurich This is a FLEX course.   Time zone: Central European Time (CET) Enroll:
for online training
for classroom training
Zurich This is a FLEX course.   Time zone: Central European Summer Time (CEST) Enroll:
for online training
for classroom training