Certified Agile Service Manager (CASM)

 

Course Overview

Learn how to use Agile Service Management to increase the customer value your processes create and to compete in a fast-paced disruptive world. A Certified Agile Service Manager is the working equivalent of a development Scrum Master. Together, Scrum Masters and Agile Service Managers can instill Agile thinking into the entire IT organization as the basis of a DevOps culture.
The course fee includes the open book, online Proctored exam. Delegates will receive a voucher for this exam which they can sit, at their convenience, post course.

Who should attend

The target audience for the CASM course is:

  • Practice owners and process designers
  • Developers who are interested in helping make processes more agile
  • Managers who are looking to bridge multiple practices into a DevOps environment
  • Employees and managers responsible for engineering or improving process
  • Consultants guiding their clients through process improvement and DevOps initiatives
  • Anyone responsible for:
    • Managing process-related requirements
    • Ensuring the efficiency and effectiveness of processes
    • Maximizing the value of processes

Prerequisites

Some Familiarity with ITSM processes and Scrum is recommended

Course Content

Module 1: Why Agile Service Management?
  • Challenges Today
  • What is IT Service Management?
  • What is Agile?
  • Agile Manifesto and Principles
  • What Does It Take To Be Agile?
Module 2: Agile Service Management
  • What is Agile Service Management?
  • Agile Service Management Goals, Objectives and Benefits
  • Two Aspects
  • Agile Process Engineering
  • Agile Process Improvement
Module 3: Leveraging Related Guidance
  • DevOps
  • ITIL
  • Site Reliability Engineering
  • Lean
  • Scrum
Module 4: Agile Service Management Roles
  • Relationship to Scrum roles
  • Agile Practice Owner
  • Agile Service Management Team
  • Agile Service Manager
Module 5: Agile Process Engineering
  • Agile Processes
  • How Processes Deliver Value
  • Waterfall vs Agile Process Engineering
  • Relationship to Scrum Events & Artifacts
  • Minimum Viable Process
  • Microprocess Architectures
  • Service Management Architecture
Module 6: Agile Service Management Artifacts
  • Practice Backlog
  • Spring Backlog
  • Increment
Module 7: Agile Service Management Events
  • Planning
  • The Sprint
  • Sprint Planning
  • Process Standups
  • Sprint Review
  • Sprint Retrospective
Module 8: Agile Process Improvement
  • Why Process Improvement is Important
  • Process Improvement Goals
  • Process Improvement Reviews
  • Sustaining Improvements
  • Automation

Prijs & Delivery methods

Online training

Duur
2 dagen

Prijs
  • 1.490,– €
Klassikale training

Duur
2 dagen

Prijs
  • Benelux: 1.490,– €
 

Beschikbare data

Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
Instructor-led Online Training:   Dit is een Instructor-Led Online (ILO) training: een online training verzorgd door een trainer. If you have any questions about our online courses, feel free to contact us via phone or Email anytime.

Duits

Tijdzone: Midden-Europese Zomertijd (MEZT)   ±1 uur

Online training Tijdzone: Midden-Europese Zomertijd (MEZT) Taal: Duits Gegarandeerde doorgang