Administer and Maintain Service Cloud (ADX261)


Who should attend

Experienced Administrator

Course Content

Leverage Service Cloud to scale your support efforts and improve customer service. In this 2-day class, Service Cloud experts will walk you through how to configure and maintain Service Cloud for your organization. Learn how to set up service contracts with milestones and entitlements, set up the Service Console application, add the Softphone Utility to your Lightning Console, and set up Web Chats to provide frictionless customer support. Learn how to configure a Customer Community so you can connect customers to knowledge articles and community members to find answers instantly.

Prijs & Delivery methods

Online training

2 dagen

  • 1.550,– €
Klassikale training

2 dagen

  • Nederland: 1.550,– €
  • België: 1.550,– €

Beschikbare data

Instructor-led Online Training:   Dit is een Instructor-Led Online (ILO) training: een online training verzorgd door een trainer.


Tijdzone: Midden-Europese Zomertijd (MEZT)   ±1 uur

Online training Tijdzone: Midden-Europese Zomertijd (MEZT) Taal: Engels